优化首都营商环境,提升电水气热接入服务水平

2018年03月18日

  

优化首都营商环境,提升电水气热接入服务水平

  为深入贯彻落实中央、国务院关于优化营商环境的重要指示精神,切实提高我市电、水、气、热用户接入效率和公共服务水平,按照市委市政府统一部署,市城市管理委主要开展以下工作:

  一是会同有关部门出台实施政策。

  会同市规划国土委、市住房城乡建设委、市水务局、市园林绿化局、市交通委路政局和市公安交管局等部门联合印发了《关于北京市进一步优化电、水、气、热接入营商环境的意见(试行)》,按照由注重事前审批向注重事中事后监管转变、由部门分段串联办理向协调同步并联办理转变的思路,进一步创新机制、完善制度、强化协调、落实责任,压缩办理时限,要求接入办理总时长原则上不超过40个工作日。

  首先,优化行政审批流程,缩短办理时限。

  进一步强化服务管理,加强业务指导,完善沟通机制,注重工作配合,依法依规实施行政许可,缩短审批时间,提高工作效率。压缩办理规划许可、施工许可、绿地树木审批、市管城市道路占掘路许可和办理影响交通安全的占道施工许可的时限,并将市管城市道路占掘路许可和办理影响交通安全的占道施工许可并行办理,将电、水、气、热接入的行政审批由以前的70个左右工作日压缩到原则上不超过25个工作日。

  其次,完善机制,进一步提高行业服务水平。

  相关企业作为用户接入工程的实施主体,为用户提供一站式服务,精简用户申请材料,对企业内部工作流程进行优化、缩短办理时间。电、水、气、热接入企业办理时限原则上不超过15个工作日。国网北京市电力公司、市自来水集团、市排水集团、市燃气集团、市热力集团做出了优化用户接入营商环境承诺,将办理时限、标准、流程等向社会公开。

  二是进一步改革创新,探索实施优惠政策。

  在获得电力方面,针对小微企业报装接电报务过程中,面临的电力专业人员缺乏、成本承受力差、自身用电管理能力不足等现实问题,国网北京市电力公司自2月8日正式启动助力小微企业获得电力报装接电“零上门、零审批、零投资”专项服务行动,全力精简流程环节,加快接电速度,降低接电成本,为小微企业发展注入新的动能。

  专项服务包括三项重要举措:一是主动服务,零上门。客户可通过手机、95598热线电话、“掌上电力”APP等多渠道提出用电需求,电力公司委派专人负责现场勘查及工程实施,无需客户往返营业厅。二是精简手续,零审批。电力公司一次性收取所有报装资料,已有客户资料证件尚在有限期内,无需客户再次提供材料办理审批手续。三是低压供电,零投资。用电容量160千瓦及以下的客户采用低压供电,低压项目的表箱以上电力设施设备全额由电力公司投资。实施“三零”服务后办电环节由原来的6个减少到3个,如果具备直接接电条件的低压客户,只需要2个环节、3个工作日。通过手机就可以全部办理,不用跑营业厅。

Optimization of the Capital’s Business Environment and Improvement

of the Service Level of Water, Power, Gas and Heat Access

  In order to thoroughly implement the important guidelines made by the Party Central Committee and the State Council on optimizing business environment, promoting efficient access to electricity, water, gas and heating and improving public service level in the city, Beijing Municipal Commission of City Management mainly carries out the following work in accordance to the unified leadership of Beijing Municipal Party Committee and Beijing municipal government:

  First, jointly formulate and unveil implementation policies with relevant departments.

  We have jointly printed and issued The Opinions on Further Optimizing Electricity, Water, Gas and Heating Access for better Business Environment in Beijing (Interim) with Beijing Planning, Land and Resources Commission, Beijing Municipal Commission of Housing and Urban-Rural Development, Beijing Water Authority, Beijing Gardening and Greening Bureau, Road Administration of Beijing Municipal Commission of Transport, Traffic Administrative Office of Beijing Municipal Public Security Bureau and other authorities. We will further innovate the mechanism, improve the system, strengthen coordination, carry out responsibilities, shorten the time limit for handling and approval, namely, all accesses shall be completed within 40 workdays in principle. We will transform the focus of our work from ex ante approval to supervision during and after the handling, from several authorities working on their own to coordinated joint handling simultaneously.

  First, optimize administrative review and approval process and shorten the time limit for handling and approval.

  We will further strengthen the management of service, reinforce operational guidance, improve the communication mechanism, pay attention to cooperation during work, and implement administrative licensing in accordance with laws and rules, so as to shorten the approval time and improve the work efficiency. We will cut the handling time limit of planning, construction, greenbelt and trees, occupation and excavation of roads and occupation of roads for construction affecting traffic safety. Also, we will handle the latter two together. We will shorten the administrative review and approval time of the access of electricity, water, gas and heating from previous 70 workdays to no more than 25 workdays in principle.

  In admiton, we will improve relevant mechanisms to further improve the service of the industry.

  Relevant enterprises shall provide one-stop services for users as the access project’s executor, simplify application materials, streamline their workflow and shorten handling time. In principle, the time limit for enterprises to access electricity, water, gas and heating shall not exceed 15 workdays. Beijing Electric Power Company, SGCC, Beijing Tap Water Group, Beijing Drainage Group Co. Ltd, Beijing Gas Group and Beijing Heating Power Group have promised to optimize the business environment for user access and disclose the handling time limit, standards and procedures to the public.

  Second, further reform and innovate to explore and implement preferential policies.

  In terms of accessing electricity for small and micro enterprises who face problems such as lack of professional technicians, high costs and poor power management capacity in the installation of electricity, Beijing Electric Power Company, SGCC has launched the “Free of Errand, Review and Approval and Investment” special campaign since February 8. The goal is to help inject new vigor into small and micro enterprises by streamlining application and installation process, expediting power access and reducing costs.

  This special campaign features three important measures: First, deliver service to users’ doorsteps rather than the other way around. Customers can apply for electricity supply through multiple channels, including dialing 95598 hot line and “Power Service” app. The power supply company will send staff to survey the site and install electricity, while customers are spared from going to the service hall. Second, streamline procedure and approval. The power company shall collect all application documents once. If the supporting documents submitted by customers are still valid, no such documents are needed in the application process. Third, zero investment for low-voltage power supply. Electricity Companies will offer low-voltage power to customers who require 160KW capacity or below and fund power facilities and equipment above the meter box of low-voltage projects in full. After the implementation of "three-free" campaign, the handling process will be reduced to 3 from 6. For low-voltage customers who can meet direct power access conditions, they only need 2 steps and will receive power within 3 workdays. The user can go through all procedures via the mobile phone, without visiting the service hall.

  

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